Ordering terms
Last updated 23 October 2026
Prices and weights
All prices are per kilogram and include VAT where applicable. Meat is cut and weighed by hand, so the weight you receive can be slightly more or less than what you ordered. If the difference changes your total, we tell you on WhatsApp before delivery or collection and settle it with you: you pay the small extra, or we refund or credit the difference.
Prices can change without notice, but the price shown when you place your order is the price you pay per kilogram for that order.
Your order
When you place an order on the website you get an invoice with an invoice number. Your order is only final once your payment has reflected and we've confirmed it on WhatsApp; we then order and prepare your meat. If an item is unavailable, we'll offer a replacement or remove it and adjust your total. If there is a minimum or largest order value, it's shown in the basket and at checkout. You can order up to 60 kg of any one cut online; for more, use the special-order link to arrange it with us on WhatsApp.
If an order hasn't been paid within 48 hours, we may cancel it. You can always find your invoice again with Find my order.
Payment
The payment options we currently offer are shown at checkout.
- EFT: pay into our bank account using your invoice number as the reference, then send us the proof of payment on WhatsApp. We order and prepare your meat once the payment reflects.
- Cash (if offered): pay the full amount on delivery or when you collect.
- Card (if offered): paid online through Yoco's secure payment page. We never see or store your card details.
Delivery and collection
We deliver in Pretoria on the day and time slot you choose, using a delivery service such as Uber or Bolt. Unless checkout shows a delivery fee, the delivery cost isn't included in your invoice and is paid separately; we confirm it with you on WhatsApp. If you share your exact location (pin) at checkout, we pass it to the driver. Please make sure someone is available to receive the order and put it in the fridge or freezer. If nobody is available, we'll contact you to arrange another time. For collection, we send the address and time on WhatsApp.
Changes and cancellations
You can change or cancel an order free of charge until we have started cutting it. Contact us on WhatsApp as soon as possible. Once your meat has been cut to order, we can't cancel it.
Quality and refunds
Meat is perishable, so please check your order when you receive it. If anything is wrong with it, for example the wrong cut, short weight or a quality problem, send us a WhatsApp with a photo within 24 hours. We'll replace the item or refund you for it. We can't accept returns of meat that has been stored incorrectly or frozen and thawed.
Food safety
Keep fresh meat refrigerated at 4 °C or below, or freeze it on the day you receive it. Cook all meat properly before eating.
Contact
Questions about an order: WhatsApp 084 276 1987.